Return and exchange

Returns Policy

1. Eligibility for Returns

   • Items must be returned in their original, unused condition with all packaging, certificates, and tags intact.
   • Returns are accepted within 7 days of receipt of the item.

2. Non-Returnable Items

   • Custom-made or personalized gemstones are non-refundable and non-exchangeable.

3. Return Process

   • To initiate a return, please contact our customer service team with your order number and reason for the return.
   • A return authorization number (RAN) will be issued, and you will receive instructions on how to proceed.

4. Return Shipping Costs

   • The buyer is responsible for return shipping costs, including insurance for the return package.
   • We recommend using a secure and traceable shipping method to ensure the safe return of your item.

5. Refunds

   • Once the returned item has been inspected and approved, a refund will be issued to your original payment method within 7-10 business days.
   • Shipping fees, customs duties, and taxes are non-refundable.

6. Damaged or Incorrect Items

   • If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

At Faber Gems, customer satisfaction is our priority. Should you have any further questions about our delivery and returns policy, please do not hesitate to reach out to us at info@fabergems.com.

Thank you for choosing Faber Gems!